AirTran Sucks Customer Reviews and Feedback
AirTran Airways (stylized as ɑirTran) was an American low-cost airline that was originally headquartered in Orlando, Florida, and ceased operation following its acquisition by Southwest Airlines.
In June of 2013 Samantha Grossman wrote a story for ¨Time newspaper¨ in which Airtain was Accused of kicking Muslim passengers of a flight:
Airline Accused of Bias for Kicking Yeshiva Students Off Plane
The senior class trip went awry when the group was booted from an AirTran flight at New York City's LaGuardia Airport on Monday
Southwest Airlines, which owns AirTran, said the “noncompliant” passengers on the flight from LaGuardia Airport refused to remain seated and stop using their cell phones when asked, CNN reports. Soon, the crew simply asked the entire group to leave the plane, which delayed the flight for 45 minutes, Southwest spokesman Brad Hawkins told CNN. The airline maintains that the group violated safety regulations, but the Brooklyn-based Orthodox Jewish school disagrees. Executive director Rabbi Seth Linfield released an official statement Tuesday but didn’t respond to TIME’s requests for additional comment. According to the statement:
We take this matter seriously and have already opened our own investigation. We will continue to speak with the chaperones and students and reach out to Southwest Airlines to determine the facts. Preliminarily, it does not appear that the action taken by the flight crew was justified. We acknowledge that Southwest Airlines has offered vouchers for future air travel to faculty and students. One student speculated that perhaps they were targeted since they were part of a visibly Jewish group. “They treated us like we were terrorists; I’ve never seen anything like it,” the student, Jonathan Zehavi, told CNN. He insists that, contrary to Southwest’s claims, he and his fellow classmates were not being non-compliant. “It was 4 o’clock in the morning. The last thing any of us wanted to do was get up and make a mess.”
This isn’t the only controversy of its kind that Southwest has sparked recently. In April, the airline caught some major flak after a passenger claimed he’d been thrown off a flight because of his weight. But that was just one man; this time around, there are 109 customers to reckon with.
Current Employee - Anonymous Employee says"I could write a labor and management thesis on this one. Where do I begin?!..."
Former Employee - Flight Attendant says"You have ZERO CONTROL OVER YOUR SCHEDULE. Company treats you like just a body. They don't care about your health or well-being. I once worked with a woman who's stitches popped over her eye and the company REFUSED TO SEND HER HOME. THEY THREATENED TO WRITE HER UP. She had to serve customers looking like she was beaten up in an alley. I also got written up for having to be hospitalized while on a layover. It was the equivalent to 3 sick calls. Also, management plays favorites. Basically, if you drink, smoke, or sleep with anyone in management, you get whatever trip, whatever schedule you want. They suck you in with how fun and exciting the lifestyle is, but they neglect to tell you that you will be treated like dirt. WORK AT ANOTHER AIRLINE!!!"
says"Not organized at all, things are done in a fly by the seat of your pants manner"
says"The weather (which really isn't their fault). Also, it is an environment of chaos. There is almost nothing to do during the day shift and then the night shift is slammed with everything at once. Day shift spots are also being cut so chances are slim that you'll ever have nights off to be with your family. Extremely HIGH turn over rate. Many managers, supervisors and crew members are fed up and don't feel like having to confront serious problems. No one trusts anyone else. You have to watch your back 24/7. Your personal effects may be stolen at any given moment. Equipment doesn't work most of the time. Not enough employees. Much focus on equipment damage (if there's an accident you're always asked "Was anything damaged?") and little on employee injuries. Basically, we're expected to make water into wine every night and we're not even provided with the water!"
Flight Attendant says"the pay is below poverty for new employees, and the management's unhappiness spreads like cancer. They do not hire professional flight attendants and there is no room for advancement. I would never refer anyone to this company. If you want to become a flight attendant, look to the larger airlines, southwest, etc. Unprofessional employees, unprofessional company."
says"poor and lazy management, management micromanages, recognizes the lazy and incompotent, promotes as a proponent for colleague rivalry, does not recognize the hard workers"
says"Everyone kept to themselves, not very collegial"
Current Employee - Anonymous Employee says"Work life balance company sold to southwest and no part time employment"
says"-Pay is subpar, you can be there for years and still be poverty level -No work life balance, say goodbye to having free nights and weekends -No room for advancement. This is a job, not a career. Management plays a constant game of musical chairs and moves all over the country, but lower level workers are never promoted. Hard work is not encouraged, and will be ostracized. This is a stagnant company with complacent individuals. Great if you're looking for a job, particularly entry-level, but if you have any intention of bettering yourself, get out as quickly as possible."
Former Employee - Customer Service/Ramp says"Horrible bosses Will push their work load on you Forced overtime if they need you Limited off days Hierarchy and extreme bureaucracy"
Electrician (Former Employee) says"Most of the people work and nice people to work with but the management it’s like an ❌ I never see any company like this in my life at this company and something else I don’t trust the management in the management of trust in that and can you near anyone have a degree to be like official engineer"
Customer Service Supervisor (Former Employee) says"The airline started as Value Jet, then due to the accident the name was changed to AirTran. Within the last few years it was obtained by Southwest Airlines. The company did not offer hourly supervisors overtime. We were only paid straight time. We worked 10 hour shifts and during the busy season we had to work one of our off days.soldsold"
Customer service & Ground Crew (Former Employee) says"Had to fill different positions as needed, there was no structure so you were running around doing everything from loading aircraft, attending to irate customers to cleaning the aircraft. Was not informed that you had to stay till 3am if need, without prior notification which was a schedule conflict with my academics.(there were no public transportation services between 12pm -5am) The Tuition reimbursement bait was only $50. The "free flights" were only if a seat was available and you had to be ready to go at a moment's notice. Failure to return in-time for your next shift resulted in disciplinary actions, which was a certainty...as it was impossible to plan a trip and not be guaranteed a seat on the return flight.noneworkers took advantage of "finders-keepers" unofficial policy when cleaning aircrafts"
Reservations/Call Center Supervisor (Former Employee) says"Bad leaders, cut-throat environment, promotions were based on like not abilities and immature leadership which loved caos and disruptionsI was able to earn my degrees due to the flexible schedulesawful envirnoment and extremely toxic to management staff"
Flight Attendant (Former Employee) says"Schedule changes at the last minute, days off are taken away, poor quality of life, the company is always on the passengers side no matter how threatening the circumstances, there are harsh penalties for taking sick days, schedules are not flexible unless you have been with the company for 10+ years.free flightseverything else, poor quality of life"
Inflight Services/ Flight Attendant (Former Employee) says"I thought that flight attending would be fun and exciting, I was correct! Although my time flying was liberating, the compensation and health issues experienced prohibited me from advancement. Having the freedom to fly at a whim comes with price. Unfortunately, being to helpful can result injury. In helping a passenger load luggage, I acquired two disc herniation's. Which incidentally cut my time in the sky to 3 years.ability to fly freelow wages, health concerns"
Customer Service Agent (Former Employee) says"A typical day at work involved assisting passengers with all aspects of reserving or checking in for travel. The workload is usually unevenly distributed due to poor management and favoritism which allows some to slack while others work endlessly through passengers nonstop. The working environment is immature and that of a high school setting where everyone discusses any and all matters whether personal or office related. The "Open Door" policy is that of which if there is an issue then once uttered to supervisors it becomes the office gossip. The constant parade and endless negative office politics is suffocating and overall demoralizing. Most of the employees are in dead end positions and are unhappy. This unhappiness is spread and looms in the air like a disease. If you are of the nature to excel in job performance or have any other attributes, it is not acknowledged or nurtured. This is not the place to work for a positive working environment that will embrace your skills and propel you forward in a rewarding career.being aquired by southwest airwaysunprofessional poor management and exessive office politics"
Certified Instructor (Former Employee) says"Business was good, yet management was encouraged to short staff department which increased safety concerns on ramp side. Corporate rather pay the $2000 fines per violation then to keep employees on schedule."
Customer Service/Ramp (Former Employee) says"This was the worst job I ever had. Management was very unfair. Employees seemed unhappy making it a very unhappy place to work. Good thing Southwest took over.Free flightsbad work environment"
Baggage Specialist/ Customer Service Agent (Former Employee) says"My job was to make sure my passengers were satisfied with the whole experience of traveling with us. I, specifically worked in Baggage Service where I would take claims for any lost items including personal items during the flight to baggage that may have not arrived with their flight. The passengers I normally interacted with were those that were clearly upset, concerned and disappointed with not receiving their baggage. I made it my duty to make sure they were taken cared of during their stay until they recieve their baggage. I tracked their bags and updated passengers with any information I could get."
Workers Compensation Administrator (Former Employee) says"frontline employee's unfortunately are viewed as being extremely expendable and management is reactive vs proactive to employee needs. There is a reason why there are unionsfree air flightsno time off to take free flights- family members do"
Ramp Agent (Former Employee) says"long work days. i learned nothing. management sucks and no good benefits"
FLIGHT ATTENDANT (Current Employee) says"Yes, Southwest bought Airtran. Before they did, it was bad. But since they own Airtran, it is only marginally better. Horrible pay. Horrible reserve system. Horrible everything. And now that Southwest has seen how much money they can save by keeping us around, the abuse just doesn't seem to have an end.stand-by travel.pay, medical benefits are marginal, horrible management, the list goes on."
Stores Clerk (Former Employee) says"The job was in hard it was the people the worked there. Its was to much back biting. It was a Red Neck environment it seemed as if you was not white you was not right"
Customer Service (Former Employee) says"Day at work:Customer Service • Provided professional friendly outstanding customer service. • Navigated Sky port, FT Web, Kiosks computer systems. Booked reservations, issued boarding passes, and processed cash and credit card payments. • Helped passengers with flight and boarding process information. • Drive Jet Bridge forward and backward to the aircraft. Ramp Agent • Loaded and unloaded customer luggage within time constraints. • Operated ground service equipment (belt loader and tug truck). • Followed safety guideline on the ramp. Directing aircraft in and out of the ramp area."
Customer Service Specialist (Current Employee) says"If you want something that is different from day to then this is the company for you.flight benefitsirregular operations"
Customer service (Current Employee) says"co-workers are great but management is not.but overall good work place.fly freemanagement bad"
Customer Service Agent (Former Employee) says"At the time I worked for AirTran, it was newly starting in Philadelphia and I was just relocating from Germany. It was a past time position until I got a career redirection with a better challenge.Flights as staff member for myself and family membersNo open door for advancement"
a/c technichian (Former Employee) says"no benefits. private company work well over hours a day that he stated to work shifts. 12-13 hours a day for only 80 dollars. summer job. working in 110 degree 10-12 hours a day for a little amount of pay.paid lunchesno benefits, extreme work hours for little pay"
Ticket counter Agent and Ramp (Former Employee) says"poor management but good job i really love the industry and the perks that comes with the job. i had a chance to meet alot of famous people.free flightssplit shifts and bad management"
Chesalon Gracian says"If I could give Zero stars, I would!! I have been on the hold with Travelocity for hours at a time to try and speak to a damn human about getting a refund and I have yet to get that figured out. I will never use Travelocity and I will urge others to do the same. They are garbage!!! I just want a refund for my 2nd nights stay due to our hotels power being out and us having to end our vacation early and head home."
Antonia Mars Green says"I purchased tickets before a coronavirus crisis to fly from USA to Europe. The Brussels airlines cancelled my tickets. After few days on call with travelocity( new tickets were much cheaper and i would loose $600 dollars) i was able to use my airline credit for another dates with an upgrate - this was again cancelled the following day by the airline. Since as my flights were cancelled twice i requested a refund . At first they said that my refund was approved by airline and i will receive it in 10 weeks . After 10 weeks i did not receive anything and after writing them at several occasions they told me that airline decided not to refund me after all because they do not need to based on department of transportation regulation from end of May 2020. I requested them to show me their communication with the airline but they refused.This is completely dishonest company . They were practically lying to me for last few months. Because they were well aware of the department of transportation directive when i submitted my claim. Seriously disgusting . I will never ever book through them ."
Todd Wisner says"Last 2 travels with this company was a disaster. on 8-16-20, we arrived at the airport 2 hours early....our flight had already left. talked to the airline, they had changed the flight 3 times since we booked it. We were never notified on any of the changes. Travelocity also tried putting the blame on the airlines for not notifying us about the changes, they notify the agency you book with, then the travel agency is to contact you. 4 hours on the phone (while at the airport), they did not want to reimburse us for an extra night stay, the taxi rides, food, or lost wages since we had to call into work& take a vacation day. I HIGHLY RECOMMEND THAT OTHER TRAVELERS BOOK WITH ANOTHER TRAVEL AGENCY.!!!!! This was the 2nd time in a row that we have had problems with this booking agency. So travelers beware that if you book a nonstop flight , for example from one of our trips, it was changed multiple times to a layover at another airport. So dont pay the extra for the nonstop flight....they will change it to be at least a 1 or 2 stop flight. I filed a complaint with the BETTER BUSINESS BUREAU as well."
emily chadwick says"Terrible. They cancelled my trip and won’t refund my flight money. Over $3000 I have called numerous times and they have a different answer each time. So dishonest"
☆ Victoria says"@DFWAirport Cool plane see old airtran"
Mom Says #WearAMask says"Oh Comrade -You know “Value Jet” became AirTran, right? I might have to end all tweets with Ringworm! https://t.co/PUV901qlQK"
CardsFan Sam ?????????⚾️ says"@MikeN64536 @brithume Newp -that was AirTran, which merged with Southwest."
In The News
Plain Dealer reports"Southwest Airlines now flying out of Akron-Canton, but has no plans to abandon Cleveland Hopkins airport"
PR Newswire reports"AirTran Airways Customers Affected by Severe Weather in St. Louis May Change Travel Plans Without Penalty"
Atlanta Journal Constitution reports"AirTran employee gets 10 years for smuggling machine gun, cocaine at Atlanta airport"
Chicago Tribune reports"Some use falsehoods to spread racism"